HP Expands OpenAI Enterprise AI Partnership
HP has expanded its strategic partnership with OpenAI to deploy the Frontier platform across its global operations. The initiative aims to transform customer experiences, improve employee productivity, and accelerate AI adoption throughout the company. Consequently, HP is moving beyond pilot projects to integrate AI into core business operations at scale.
The expanded collaboration follows several months of testing and evaluation. Moreover, HP concluded that OpenAI’s models and enterprise platform align with its long-term vision for AI-powered business transformation.
AI to Enhance Customer and Employee Experiences
HP plans to use the Frontier platform to improve customer support, partner interactions, software development, and internal operations. Therefore, customers and business partners will benefit from faster responses and more efficient digital experiences.
The company also intends to integrate AI across chat, voice, and online service channels. In addition, HP will use AI-powered telemetry through its Workforce Experience Platform (WXP) to generate deeper operational insights and improve device management.
Denise Dresser, Chief Revenue Officer at OpenAI, added, “HP is showing what enterprise transformation looks like when AI becomes an operating layer – connected to the systems and workflows where work already happens. HP has been an exceptional early partner, turning early value from OpenAI APIs and tools like ChatGPT and Codex into repeatable systems. We’re thrilled to go deeper with them as they move beyond Frontier pilots to deliver measurable business impact at scale.”
Frontier Platform Drives Enterprise Transformation
HP began evaluating Frontier in February through a series of pilot programs focused on AI agents, enterprise integration, governance, and security. As a result, the company identified opportunities to automate workflows while maintaining strict enterprise controls.
The platform will support customer-facing solutions, software engineering, cybersecurity, and employee productivity. Furthermore, HP plans to co-develop new enterprise AI use cases with OpenAI while maintaining high standards for governance, compliance, and data security.
Preparing for the AI-Powered Workplace
HP believes AI agents will become an essential part of future workplaces. Therefore, the company continues investing in AI-enabled devices, intelligent collaboration tools, and edge computing solutions that support continuous AI workloads.
The expanded partnership also strengthens HP’s broader Future of Work strategy by combining intelligent hardware, secure infrastructure, and enterprise AI. Consequently, the company aims to help organizations improve productivity while preparing for the next generation of AI-driven business operations.
