Khazna Launches NexOps for Hyperscale Operations
Khazna Data Centers has launched Khazna NexOps, a dedicated in-house operations organization created to raise consistency, responsiveness, and operational standards across hyperscale and AI-era infrastructure.
With this shift, Khazna moves from a vendor-led model to fully insourced operations across more than 30 data centers. As a result, the NexOps team has grown from 20 to over 230 specialists in less than 12 months. At the same time, Khazna established a unified operating framework spanning people, processes, technology, and governance, while maintaining uninterrupted service for mission-critical workloads.
Building a unified operating model
First, Khazna NexOps standardizes performance across the company’s expanding portfolio. Moreover, a structured capability model defines operational layers covering staffing, workflows, KPIs, and governance. Consequently, Khazna will roll out this framework through phased activation and digitalization during 2026.
In addition, Khazna has developed more than 5,000 operational documents to support repeatable, audit-ready practices across sites. Furthermore, the company introduced competency-linked execution. Therefore, training, certification, and skills assessments now directly determine task allocation, ensuring only qualified personnel perform critical work.
Meanwhile, this approach embeds measurable quality controls across every facility. As a result, teams operate with clearer accountability and tighter alignment between process and performance.
Automation, AI, and climate intelligence
Alongside organizational changes, Khazna has integrated advanced automation into daily operations. For example, in collaboration with Presight, Khazna is deploying an AI-powered command-and-control platform from a secure hub in Abu Dhabi. Through this system, artificial intelligence monitors energy, cooling, equipment health, and security. Consequently, teams can predict issues earlier and optimize operations continuously.
At the same time, Khazna works with AlphaGeo to embed climate intelligence into core workflows. By integrating physical climate projections, infrastructure resilience data, and socio-economic indicators, operations teams gain real-time insights that guide long-term design decisions and risk management.
In parallel, Khazna has trialed robotic patrol units to support inspection routines. These units help identify anomalies such as heat signatures, leaks, vibration, and other early indicators. Therefore, automation now augments human expertise, improving coverage, consistency, and response readiness.
Measurable performance improvements
Since expanding Khazna NexOps, the company has recorded clear gains across key metrics. First, safety performance improved, with incident rates reduced and LTIFR and TRIR reaching zero, alongside more than two million LTI-free hours last year. Next, energy efficiency advanced, with PUE improving by about 2.3% from already aggressive baselines, despite challenging regional climate conditions.
Meanwhile, operational readiness was strengthened through higher training completion and compliance levels. As a result, standardized work practices and competency-linked execution now deliver more consistent outcomes across sites.
Overall, Khazna NexOps marks a strategic step toward resilient, efficient, and future-ready digital infrastructure. By bringing operations in-house and combining process discipline with AI-driven automation, Khazna strengthens end-to-end accountability while scaling operational excellence for its rapidly expanding global footprint.
