SoftwareReviews has crowned Kaspersky as a top Champion among leading software providers for its Managed Detection and Response (MDR) service. The 2024 Emotional Footprint report highlights Kaspersky’s outstanding customer feedback, scoring highest in conflict resolution and service experience.
In April, SoftwareReviews, a trusted source of buyer data and insights in the enterprise software market, published its 2024 Emotional Footprint Report for Managed Detection and Response. The report is based on comprehensive surveys of end users, measuring their satisfaction across 26 emotional footprint dimensions. These dimensions span five categories: purchasing, service experience, product impact, vendor strategy, and conflict resolution. The overall sentiment, or Net Emotional Footprint score, reflects user feelings toward the product.
According to the report, Kaspersky’s Managed Detection and Response service earned a Net Emotional Footprint score of 97%. This score shows that the product resonates deeply with customers. Users gave it perfect scores for conflict resolution and service experience, and nearly perfect scores for product impact, negotiation conditions, and keeping up with market trends.
Dmitry Karasev, Head of Services & Education Product Line at Kaspersky, expressed pride in this achievement: “We are proud to announce that Kaspersky MDR has been named a Champion by SoftwareReviews. Our goal is to provide customers with the best expertise and effectiveness, enhancing their business performance and productivity. This recognition reflects our commitment to developing and improving our security services.”
Kaspersky Managed Detection and Response (MDR) offers advanced, round-the-clock protection from cyber threats. It safeguards companies against cyberattacks and investigates incidents, even for organizations without dedicated cybersecurity specialists. To learn more about Kaspersky’s MDR service, please visit their website.
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