Total CX Partners DOO for AI Expansion
Total CX has entered into an exclusive partnership with DOO in a deal valued at over $2 million. As a result, Total CX gains exclusive distribution rights for DOO’s AI-driven solutions in Bahrain. This move marks a significant expansion within the region’s growing technology sector.
Moreover, the agreement strengthens Total CX’s position as a key provider of customer experience solutions. Consequently, the company continues to broaden its footprint as part of the Beyon Group’s digital strategy.
Expanding Customer Experience Capabilities
Through this collaboration, Total CX will introduce DOO’s advanced customer experience platform to the Bahraini market. In addition, the platform enables enterprises to manage interactions across multiple digital channels. Therefore, organizations can streamline workflows and improve operational efficiency.
Furthermore, the integrated offering includes AI-powered agents across voice, text, and avatar formats. It also supports contact center services, customer journey optimization, and sentiment analysis. As a result, businesses gain access to scalable and data-driven CX solutions.
Strengthening Regional Growth Strategy
At the same time, the partnership supports the development of resilient and adaptive business models. By combining AI technologies with managed services, enterprises can enhance customer engagement and operational agility.
Meanwhile, the collaboration reflects a broader push to expand AI adoption across the region. As demand for digital transformation grows, both companies aim to strengthen their presence and deliver advanced CX capabilities at scale.
