The UAE Government has introduced the “U-Ask” platform, a unified AI-powered chatbot solution available on the official portal of the UAE Government. This innovative platform utilizes generative AI technology to provide users with easy access to comprehensive information about government services in both Arabic and English. By centralizing government services, U-Ask enables users to find service requirements, obtain relevant information based on their preferences, and access direct application links.
Led by Ohood bint Khalfan Al Roumi, Minister of State for Government Development and The Future and Chairperson of the Higher Committee for Government Digital Transformation, the U-Ask platform plays a crucial role in advancing the UAE Government’s digital efforts. It aligns with the committee’s objective of integrating and coordinating various projects, enhancing system efficiency, and delivering streamlined services that cater to the needs of the people.
Mohamed bin Taliah, Chief of Government Services for the UAE Government, highlights the platform’s user-centric approach, allowing individuals to conveniently access government services. With the aim of offering a smoother and simpler user experience, the U-Ask platform supports diverse groups and sectors within and outside the country. Its 24/7 information and support service represents a significant step in the UAE’s commitment to providing world-class government services.
Designed to address a wide range of inquiries and requests, the U-Ask platform provides comprehensive answers, ranging from basic information to more complex service inquiries. It also offers personalized recommendations and suggestions based on user’s preferences and past interactions. Developed in collaboration with Microsoft and PwC Middle East, the platform combines cutting-edge technology and industry expertise to ensure efficient service delivery.
The launch of the U-Ask platform demonstrates the UAE Government’s dedication to digital transformation, continuous improvement, and leadership in providing exceptional government services. By leveraging AI-powered chatbot capabilities, the platform enhances accessibility, responsiveness, and efficiency in delivering government services to citizens and residents alike.
