In addition to providing customers with 24/7 service, Al Salam Bank has introduced cutting-edge self-service kiosks and specialized digital services throughout its wide branch network. The launch is a significant milestone for the bank as it is the first in the kingdom to install a self-service banking kiosk completely outfitted with e-KYC (Know Your Customer) and biometric verification technology from the Benefit Company.
This comes in line with Al Salam Bank’s ongoing commitment to staying ahead of the latest trends in digital technology, ensuring the delivery of a refined, transformative client experience. Moreover, the new service will significantly facilitate a smooth and easy transition as Ithmaar Bank’s retail banking clients continue to migrate to Al Salam Bank.
Advanced digital technology
Powered by advanced digital technology, the newly-launched kiosks will enable clients to execute a variety of financial services independently, namely client onboarding, account opening, issuing new debit and prepaid cards, issuing replacement cards, updating personal information instantly (e-KYC), or printing IBAN certificates, account statements, and outstanding note balances.
Anwar Murad, Deputy CEO of Banking at Al Salam Bank, commented: “We are proud of our digital-first mindset at Al Salam Bank, which drives our commitment to consistently introducing digitally-empowered services as part of our digital transformation strategy. We are committed to providing a refined, convenient, and seamless banking experience for our clients by making the new kiosks available around the clock, featuring an intuitive interface that is easy to navigate. Our aim is to continue introducing self-service kiosks throughout our extensive network of branches across the kingdom in the near future.”
Plans and visions
Hessa Hussain, Assistant General Manager at the Benefit Company, said: “At Benefit, we are working on comprehensive initiatives that serve the banking sector and other sectors in order to achieve the plans and visions of the banking sector and Bahrain.”
She added: “The benefit of our eKYC platform comes to enhance the security and ease of the innovative self-service kiosks that Al Salam Bank provides to its customers, which reflects the results of joint cooperation and its role in providing innovative services that suit the user experience.”
“Our multi-functional self-service kiosks equipped with smart capabilities will allow the customers a seamless digital experience and help the bank provide convenient financial services across the kingdom,” said Aji Bhaskar, CEO of Klystron Global.
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