Avaya, a global leader in enterprise customer experience solutions, has announced the first-ever winners of the CX Force Awards. These awards recognize innovators, strategists, and pioneers reshaping customer experiences. The winners were revealed during Avaya ENGAGE on May 15 in Denver, CO. The CX Force Awards were created in partnership with the International Avaya User Group (IAUG) and co-sponsored by Constellation Research.
Avaya delivers innovative solutions that enhance customer and employee experiences. Their contact center and communication solutions power immersive, personalized experiences, driving business momentum. Avaya helps organizations engage their customers in ways that deliver significant business benefits.
Alan Masarek, CEO of Avaya, expressed gratitude to all participants and judges. He congratulated the winners for their significant achievements in enhancing customer experiences. Lori Wodrich, President of IAUG, highlighted the winners’ passion for improving CX through impactful initiatives.
In today’s digital age, both customer and employee experiences are crucial for business growth. The inaugural CX Force Award winners have set a high standard despite facing various challenges. Their success stories demonstrate the importance of continuous innovation in CX.
The Inaugural CX Force Awards Winners of 2024
- CX for Employees: Jayne Hogle, American Heart Association. Jayne optimized both customer and employee experiences, leading to streamlined processes and modernization.
- CX for Education: Tara Pasalic, McMaster University. Tara transformed the university’s voice communication platform, fostering creativity and collaboration.
- CX for Good: Ian Cole, Give Kids the World Village. Ian adopted new technologies to enhance customer experiences, aligning them with the organization’s mission.
- CX for Growth: Hugh Carr, Standard Focus. Hugh streamlined costs and maintained a hands-on approach, supporting a large team with multi-language capabilities.
- CX for Healthcare: Rafael Sousa, HNIPO. Rafael improved healthcare experiences through technological integrations, enhancing patient care and communication.
- CX for Transformation: Virginie Nowak, Access Bank PLC. Virginie led innovative efforts that transformed the bank’s operations and employee training.
- Rising CX Superstar: Emily Stubbs, Aerflo. Emily built a CX group from scratch, using a data-driven approach to anticipate customer needs and solve problems.
The winners were selected by a panel of judges based on their career achievements, innovative strategies, and the impact of their work. For more information on the CX Force Awards program and winners, visit the CX Force Awards 2024 website.
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