The UAE Ministry of Foreign Affairs launched a digital service for issuing and attesting ‘To Whom It May Concern’ certificates. This enables UAE nationals abroad to obtain the document without visiting a mission in person. Moreover, the service forms part of the Zero Bureaucracy Program’s second phase. The platform consolidates multiple procedures into a single, streamlined workflow.
How the service works
Users complete transactions in three steps via one digital platform. Additionally, applicants can access the service through the Ministry’s official website or smart application. The platform offers 24/7 technical support and a Contact Center for inquiries. Furthermore, the online process covers requests for treatment, study, and other overseas needs.
Benefits and strategic impact
As a result, processing times are significantly reduced. The initiative improves accessibility for citizens globally and supports broader digital government goals. Moreover, the service advances efforts to digitize operations and simplify bureaucracy. Consequently, the UAE strengthens its position in delivering citizen-centric public services. The rollout also reinforces sustainable development and digital transformation objectives.
