TAQA Distribution and ADGM Sign Exclusive Digital Billing Solution to Ease Conveyance for Al Maryah and Al Reem Island Residents
TAQA Distribution, a subsidiary of Abu Dhabi National Energy Company (TAQA), has entered into a strategic partnership with ADGM, the region’s leading international financial centre, to enhance utility management services for residential tenants on Al Maryah and Al Reem Islands. The agreement, signed in the presence of Omar Al Hashmi, CEO of TAQA Distribution, and Hamad Al Mazrouei, CEO of ADGM Registration Authority, aims to streamline billing and payment services for over 16,000 residents across both islands.
Simplifying Utility Management for Residents
Under this collaboration, TAQA Distribution will manage billing, payment processing, and customer relationship management (CRM) services related to authority fees, simplifying the tenancy experience for residents. By integrating tenancy-related fees into a custom-designed power and water utilities bill within the ADGM system, this partnership makes it easier for residents to transition from lease applications to bill payments and account closures.
This initiative aligns with the Abu Dhabi Program for Effortless Customer Experience, ensuring a seamless, fully automated journey throughout the entire tenancy lifecycle.
Enhanced Digital Services and Streamlined Payments
Over the next 12 months, tenants will transition to the new system, benefiting from enhanced service efficiency and digital-first solutions. As part of the agreement, TAQA Distribution will manage the collection and administration of authority fees associated with tenancy contracts, further streamlining processes for residents.
Omar Al Hashmi, CEO of TAQA Distribution, commented:
“This partnership with ADGM underscores our commitment to delivering innovative, customer-centric solutions that enhance operational efficiency and improve service delivery. By integrating technology and automation, we are transforming the way residents interact with their utilities. By gradually consolidating a range of services into a single, unified bill, we are making payments in Abu Dhabi simpler and faster.”
Hamad Sayah Al Mazrouei, CEO of ADGM Registration Authority, said:
“Our strategic collaboration with TAQA Distribution introduces a structured, efficient approach to utility management for Al Maryah and Al Reem Islands. By integrating TAQA’s expertise within ADGM’s ecosystem, we are enhancing the resident experience and elevating service standards. This partnership is part of our broader commitment to strengthening Abu Dhabi’s urban infrastructure and supporting its long-term growth.”
Expanding Service Offerings
Beyond this partnership, TAQA Distribution, through its new service TQD+, offers private electricity and water services. This includes Operation & Maintenance solutions, alongside Design & Build services, which ensure best-in-class infrastructure development and management tailored to Abu Dhabi’s growing communities.
Supporting Abu Dhabi’s Growing Residential Sector
This agreement reinforces the shared commitment of TAQA Distribution and ADGM to setting new benchmarks in service excellence, operational efficiency, and customer satisfaction. By supporting the evolving needs of Abu Dhabi’s residential sector, this collaboration marks a significant step toward improving the city’s infrastructure and enhancing the overall living experience for its residents.
For more information, contact:
TAQA Distribution
www.taqa.ae
Email: marketing@taqa.ae
