Qatar Airways and Accenture Launch AI Skyways to Transform Aviation
Qatar Airways has partnered with Accenture to transform the aviation industry using artificial intelligence (AI) technologies. This strategic collaboration aims to enhance customer experience, optimize operational efficiency, and boost overall airline group performance.
As part of the initiative, the two companies have established AI Skyways, designed to position Qatar Airways as a global leader in aviation AI. Moreover, this initiative supports advanced technology adoption in the region and beyond.
Driving Value Through AI
AI Skyways will provide the foundation for value-led AI initiatives across the Qatar Airways Group. By combining responsible AI practices, platform offerings, and a value realization office, the partnership will quantify and maximize the impact of AI solutions.
Consequently, AI applications will expand across multiple aviation use cases, including optimizing flight schedules, enhancing predictive maintenance, and personalizing customer interactions. Furthermore, the program will allow Qatar Airways to explore emerging AI trends, ensuring sustained growth and adaptability while strengthening resilience against shifting market demands.
Eng. Badr Mohammed Al-Meer, CEO of Qatar Airways Group, stated, “This partnership with Accenture to establish AI Skyways represents a significant milestone in our journey to become leaders in AI-driven aviation. AI Skyways will leverage AI to reimagine a spectrum of operations across Qatar Airways Group, from customer service to operations, to ensure that passengers enjoy a seamless and enriching travel experience. Furthermore, the partnership will focus on using AI for real-time data analysis to improve decision-making capabilities and operational responses.”
Accelerating Innovation and Passenger Experience
Julie Sweet, Accenture Chair and CEO, said, “Together, Qatar Airways and Accenture are applying innovative technologies and new ways of working to create new value for the airline and its customers.”
She added, “Our AI Skyways partnership is a key engine of this ambition, embedding and scaling AI to create outstanding travel experiences for passengers and deliver greater value to the airline group.”
By integrating AI across operations and customer-facing services, Qatar Airways aims to redefine air travel experiences while maintaining high operational efficiency and adaptability.
