Otis introduces digital service solutions for the Middle East

Otis Worldwide Corporation, a leading global provider of elevator and escalator solutions, has introduced its advanced Otis ONE IoT service platform in the Middle East. This innovative digital solution combines Otis’ extensive experience in remote monitoring with cutting-edge cloud technology, machine learning, and IoT integration.

Otis ONE offers real-time monitoring capabilities to both customers and service professionals, enabling proactive identification and resolution of potential issues to ensure the smooth operation of elevators and escalators. In the event of a shutdown, the system can expedite service resumption.

Initially available in the United Arab Emirates, Kuwait, Qatar, Bahrain, and Saudi Arabia, Otis ONE contributes to the realization of smart and sustainable cities, aligning with the region’s urbanization initiatives such as UAE Next 50, Dubai 2040, and Saudi Vision 2030.

Equipped with sensors installed on the equipment, Otis ONE continuously monitors performance and promptly alerts maintenance teams of any abnormalities. Many issues can be resolved remotely, reducing downtime and the need for on-site visits.

When on-site service is required, technicians can access fault information and necessary repair parts in advance, ensuring swift and efficient restoration of elevator functionality.

Furthermore, the Otis ONE solution powers the eView display system, which serves as an in-car screen for sharing passenger information, such as news and building updates, during normal operation. In the event of a technical breakdown, the eView display transforms into an innovative video connection, connecting passengers with Otis experts at the Otisline customer centre.

The introduction of Otis ONE in the Middle East reaffirms Otis’ commitment to delivering advanced digital solutions that enhance vertical mobility and support the region’s ambitious urban development programs.