DEWA Launches AI-Powered Services on ChatGPT Apps Directory
Dubai Electricity and Water Authority has launched its official services through the ChatGPT Apps Directory to reshape government service delivery in the AI era. As a result, the move reinforces Dubai’s leadership in adopting advanced technologies. Moreover, it reflects a broader shift toward more intelligent and interactive public services.
With this launch, the authority becomes the first government entity and the first utility worldwide to offer services through an AI platform. Consequently, it moves beyond traditional websites and smart applications. At the same time, the initiative highlights a transition toward integrated service systems connected to global AI platforms.
Advancing AI Integration in Government Services
The initiative focuses on transforming conventional digital interaction models into a comprehensive, AI-driven service ecosystem. Therefore, services are now accessible through intelligent conversational interfaces and multi-agent systems. In addition, this approach supports the delivery of resilient, proactive, and secure services.
By adopting advanced smart solutions, the authority aims to enhance quality of life. Furthermore, the initiative contributes to strengthening Dubai’s position as a global hub for artificial intelligence and sustainable innovation.
Services Available Through the Platform
Through the ChatGPT platform, customers can now access a wide range of services quickly and seamlessly. For instance, they can manage bill inquiries, review account details, and obtain billing or account support. Additionally, users can find EV Green Charger locations and receive directions to the nearest station. Meanwhile, information on Customer Happiness Centre locations, working hours, and contact channels is also available.
More services will be introduced gradually. At the same time, all additions will align with the established governance, security, and privacy framework.
