Salesforce Launches Agentforce for Public Sector
Salesforce launched Agentforce for the Public Sector to augment government workforces with AI-driven digital labor. Accordingly, agencies can deploy intelligent agents to handle repetitive and complex tasks. Moreover, the platform aims to boost responsiveness and reduce risk for public servants. Therefore, frontline staff can focus more on mission-critical work.
Capabilities and public-sector use cases
Agentforce enables agencies to build and deploy custom and out-of-the-box agents within weeks. For example, agents can answer routine citizen queries and process license renewals. Additionally, prebuilt actions include complaint grouping, regulatory checks, and resume matching. Consequently, these actions reduce administrative burdens and speed decision-making. Furthermore, Recruitment Management and Complaint Management actions streamline hiring and case handling. New actions coming in October include Recommend Job Position and Apply for Benefits.
Technology, trust, partners, availability
The Atlas Reasoning Engine powers Agentforce with ensemble RAG and predictive insights. In addition, Data Cloud connects structured and unstructured sources for accurate decisions. Moreover, the Trust Layer offers dynamic grounding, zero data retention, and toxicity detection for responsible AI use. Agent Builder lets non-technical teams tailor agents with plain language and templates. Also, the platform integrates with Flows, Apex, MuleSoft APIs, and existing business logic.
Agentforce for Public Sector runs on AWS and is available via AWS Marketplace. Furthermore, government customers can accelerate deployments through partners like IBM Consulting. Availability details: core modules are available now, while several actions roll out in October 2025.
“The future of government is intelligent, efficient, proactive, and deeply connected to the needs of its constituents. Agentforce for Public Sector makes this future possible by integrating trusted, secure AI into the fabric of government operations. With AI agents working alongside dedicated government workers and providing 24/7 support for constituents – helping with everything from routine inquiries to complex, time consuming tasks – Agentforce will power a more responsive, agile, and effective government.” – Nasi Jazayeri, EVP & GM of Public Sector at Salesforce
“Agentforce for Public Sector is an exciting opportunity in the GCC and the wider Middle East, where governments have set ambitious targets and strategies to diversify their economies, drive efficiency, and deliver the best possible services. At Salesforce Middle East we look forward to continuing to support regional governments with AI adoption to achieve their transformation goals.” – Mohammed Alkhotani, SVP and GM, Salesforce Middle East
“Our infrastructure is built to meet the most stringent security requirements of high-sensitivity organizations worldwide, and we continue to help partners like Salesforce achieve FedRAMP accreditations and leverage AWS Marketplace to help government agencies solve real needs, accelerate innovation, and time-to-value.” – Amy Belcher, Director, WWPS ISV Sales, AWS
“Agentforce for Public Sector will help drive unprecedented efficiency across many facets of the public sector. Highly-tuned agents have the potential to transform how every constituent is served. IBM Consulting’s Salesforce practice guides public sector organizations on their AI transformations, helping them scale the adoption of agents. Agentforce Public Sector is complemented by IBM watsonx, allowing an open approach to agentic AI.” – Susan Wedge, Managing Partner, U.S. Federal Market, IBM Consulting
Availability: Agentforce for the Public Sector is available now. Compliance Management, Complaint Management, and Recruitment Management are available now. Recommend Job Position, Apply for Benefits, and Complaints Filing will be available in October 2025.
