Dubai Electricity and Water Authority (DEWA) has announced a comprehensive roadmap to become the world’s first AI native utility DEWA. This strategic initiative marks a major advancement in utility management by integrating artificial intelligence into its operations. The plan focuses on boosting operational efficiency and service quality while promoting sustainable practices.
DEWA will invest in digital infrastructure, data analytics, and smart grid technology. These investments aim to optimise energy distribution, reduce operational downtime, and enhance customer experiences. Additionally, AI-powered systems will provide predictive maintenance, ensuring infrastructure reliability and early issue detection. Collaborations with technology leaders will further support innovation in real-world scenarios.
Moreover, DEWA’s AI native utility DEWA initiative includes pilot projects to test new technologies. The utility will monitor system performance and track progress using AI algorithms. By applying predictive insights, DEWA expects to enhance decision-making and reduce environmental impact. These improvements will ensure reliable energy services and operational resilience.
Customer-centric solutions remain a key focus of the roadmap. By integrating AI-driven platforms, DEWA aims to offer more personalised services. Automated management systems will reduce wait times, improve service delivery, and address consumer needs faster. The digital transformation aligns with the UAE’s broader vision for innovation-led growth.
Industry experts and government agencies have praised DEWA’s initiative for its forward-thinking approach. The application of AI in utility management not only modernises operations but also supports global sustainability goals. Furthermore, the success of this roadmap will establish a benchmark for other utilities worldwide.
Moving forward, DEWA will share updates on the progress of its AI roadmap through regular reports and public announcements. This transparency reflects its commitment to driving innovation and maintaining service excellence.
For more updates on DEWA’s integration of generative AI across its operations, visit The Technology Express.
